We’re often asked questions that can be answered quickly below.

Q: Do I need my installation disks, or license information?

A: Details about reinstalling Windows or Mac OS X

If your computer currently runs on Windows 10, 11, or Mac OS X, we can help you reinstall your operating system. You won’t need a license code or any additional information if you have a pre-existing operating system. However, if you’re using an older version, you might need a license code. Unfortunately, we can’t provide these codes, but we can guide you through the process of obtaining one through official channels.

Certain programs, such as Microsoft Word, may require a license key code or authentication through the associated account. While we can assist you with this, it’s essential to have your account information ready. If there are viable free alternatives to Word available, we recommend considering those options. However, if you rely on a specific program, make sure you have the necessary download and login information for that company when our technician is ready to assist you.

If one program holds paramount importance to your business, such as PropertyManager PRO 2023 software developed by SoftwareCompany14, kindly inform the technician and keep your purchase details handy (including the software name, manufacturer, and login credentials for the manufacturer’s website). This applies to any software required for seamless computer operations.

Q: Do you fix laptop screens?

A: Of course! We absolutely provide laptop screen repair services. However, it’s important to note that the cost can be a bit high for some customers. On average, laptop screens alone can cost over $200 USD, and the installation process may require up to 3 hours or more of work. To provide you with an accurate price estimate, we would need the specific model information of your laptop. As for the parts themselves, customers usually cover the upfront payment or any costs associated with ordering them. Rest assured, our team has the expertise to handle your laptop screen repair needs with utmost professionalism.

Q: Do you have a physical office building?

A: We are thrilled to let you know that our services are exclusively provided at your convenience. We offer on-site servicing, whether it’s at your home or office. We understand the importance of your time, so we strive to complete most jobs at your location. In exceptional cases where additional time is required, such as extensive data recovery, we may request to bring your device or drive to our facility. This will allow us to dedicate the necessary time and attention to ensure the best possible outcome without inconveniencing you. Your satisfaction is our top priority!

Q: Can I/we ship computers in bulk to be repaired?

A: Over the years, we’ve observed a rather prevalent scam where cunning individuals try to make the most out of pilfered credit cards by sending out computers to unsuspecting recipients then picking them up for resale. Given the countless risks and the downright fraudulent nature of this practice, we’ve painstakingly arrived at the conclusion that accepting shipped computers for repair is a definite no-go. However, if by some stroke of luck you still fancy having your computer picked up and returned, we can consider making it happen… unless, of course, we get a whiff of anything remotely suspicious, like say, stolen devices.

Q: How is payment handled?

A: Payment options are designed to be convenient for you! We gladly accept various forms of payment including cash, business checks from major banks, PayPal, and Square (card & chip reader). Regrettably, personal checks are not accepted. If it’s our first time working together and you choose to use a business check, we kindly request a valid form of identification. To offer you the best experience possible, PayPal is the preferred method of payment, and you can easily settle the payment at the time of service. Let’s make the payment process a breeze!

Q: How much will this cost? Is a new computer cheaper?

A: These days, it’s all about the peace of mind and the value of protecting your precious data. While some customers may consider purchasing new devices, many simply need expert help to restore functionality to certain settings, such as configuring complex network printers or older cameras. We take pride in offering a complimentary price quote to every customer, ensuring transparency we’ll provide a maximum price along with all the necessary details. Take a proactive step towards resolving your computer issues today by requesting a free quote here. If a new computer is cheaper, we’ll tell you.